What we collect
We collect contact details, merchant business details, business registration evidence, website URLs, verification evidence, badge installation events, support messages, billing metadata, server logs, and security events needed to operate the service.
How we use it
We use personal information to provide merchant verification, badge clickthroughs, account support, fraud and abuse prevention, billing administration, service improvement, and legal compliance.
Disclosure
We disclose information to infrastructure, email, analytics, payment, security, and professional service providers only where needed to operate the Australian service. We do not intentionally send visitor session recordings, support chats, or badge traffic to third-party accounts owned by another trustmark provider.
Cross-border disclosure
Some providers may process or store information outside Australia, including in Singapore or the United States. Where that happens, we take reasonable steps to use service providers and contractual controls appropriate for the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Cookies and logs
We use cookies, local storage, and server logs for login state, badge rendering, security controls, diagnostics, and aggregate usage reporting. The emergency public site does not load legacy Google Analytics, Hotjar, Intercom, Pingdom, Clicky, or Customer.io tracking accounts from the imported mirror.
Access, correction, and complaints
You can ask for access to, or correction of, personal information we hold about you. Contact support@trustedsite.com.au. If we do not resolve your concern, you may contact the Office of the Australian Information Commissioner.