Review platforms
Useful sentiment, but still opinion and usually after purchase.
The step before a dispute
Before you trust a review, check the business.
PayPal helps after an eligible PayPal purchase. Card disputes start after payment. BuyerProtection is the check before you pay.
Before paymentBuyers inspect the merchant profile before card details or transfer.
Before support escalatesDelivery, refund and policy evidence stays ready.
Before public marksNothing public appears until review and terms are complete.
A$299 planMerchant review opens only after active eligible billing.
01
Before payment, buyers can inspect the merchant profile instead of trusting screenshots or reviews.
02
Before support escalates, merchants keep order, delivery, policy and refund evidence ready.
03
Before public marks, BuyerProtection stays private until review and terms are complete.
04
If the store is not listed, do not assume it is protected.
Why this beats review-only trust
A review tells you what someone said. BuyerProtection shows what the store can prove.
Review platforms publish opinion. PayPal, card disputes and banks usually start after payment. BuyerProtection is the pre-payment proof layer for merchants prepared to verify identity, checkout terms, delivery and support before a public mark appears.
PayPal and banks
Important backstops, but they usually start after the buyer has already paid.
BuyerProtection
Pre-payment merchant proof plus private dispute evidence readiness for verified stores.
A$299 plan gate
Approved merchants can request review only after active eligible billing. Lower, trialing, past-due and cancellation-pending accounts stay gated.
SMB approval path
A merchant does not buy a promise. They earn public eligibility.
For small and mid-sized stores, approval is deliberately simple: prove the business, prove the payment flow, prove the delivery path, prove the support path, then publish only what is defensible.
Step 1
Business identity
Australian Business Number or ACN, legal name, trading name, domain, billing contact and support contact must line up.
Step 2
Checkout reality
Card, bank transfer, PayPal, Stripe, Shopify Payments and other payment paths are reviewed separately because each creates different buyer hesitation.
Step 3
Delivery proof
The store needs a visible dispatch promise, carrier path, tracking process and evidence trail for delayed or disputed orders.
Step 4
Refund and support path
Returns, refunds, contact response and unresolved complaint handling must be clear enough that a buyer can see what happens before calling the bank.
Step 5
Public mark decision
If the evidence is not ready, the mark stays private. BuyerProtection is not a government scheme, PayPal program, card-scheme guarantee or insurance product.
Plan rule
BuyerProtection is not on every plan. It is the A$299/mo trust layer.
Lower plans keep the badge and certificate. BuyerProtection requires active A$299/mo billing, merchant review, and approval before any public mark is shown.
A$299
BuyerProtection plan
Monthly plan for merchants that want BuyerProtection review, checkout proof placement, dispute-evidence readiness and a stronger public trust signal.
What unlocks
Review request, public mark eligibility, evidence timeline, payment-method trust copy, and pre-chargeback support path after approval.
Where it belongs
Bank transfer instructions, card-payment panels, checkout reassurance rows, order confirmation, support pages and high-intent product pages.
What stays off
No reimbursement amount, insurance wording, guaranteed outcome or public coverage claim is shown until the merchant is approved and terms exist.
For larger retailers
Keep proof, review and dispute records separate.
Enterprise teams need the same simple buyer promise, with stricter controls behind it: each site, payment flow, evidence record and public mark reviewed separately.
Site-bound approval
One clean store does not make another brand eligible. Each public mark attaches to the verified site.
Payment flow review
Bank transfer, card, PayPal, Stripe and Shopify Payments can each carry different proof needs.
Evidence timeline
Orders, delivery, support, refund and dispute notes stay organized before escalation.
Billing gate
Lower, trialing, past-due and cancellation-pending accounts cannot request new BuyerProtection review.
No fake coverage
No reimbursement amount, insurance wording or guaranteed outcome is shown before terms exist.
Rollout path
Start with site certificates, then add BuyerProtection only where the checkout risk is real.
The product stack
The path from badge to dispute infrastructure.
Layer 1
TrustedSite certificate
Public business, security, policy, contact, checkout, and trustmark evidence tied to the exact merchant site.
Layer 2
Evidence timeline
Private order-level record for checkout, delivery, support, refund and policy events, designed to survive messy dispute escalation.
Layer 3
BuyerProtection review
Invite-only merchant review based on verified site status, carrier tracking, refund pressure, dispute behaviour and risk score.
Layer 4
Pre-chargeback resolution
Give the buyer a structured issue path before they go to a bank, while giving the merchant a faster way to prove what happened.
Layer 5
Evidence bundles
When escalation still happens, prepare the merchant's PayPal, Stripe, Visa, Mastercard, or bank dispute evidence from the same record.
The best dispute is the one that never becomes a chargeback.
BuyerProtection does not replace your rights under Australian Consumer Law, PayPal, your bank, or any card network. No public reimbursement amount, insurance wording, or coverage promise is live until a merchant is approved and the program terms are published.For merchants: build the evidence before the dispute.
Use this form if your store is ready for the A$299/mo BuyerProtection plan. The review looks at order volume, payment methods, carrier tracking, refund pressure, dispute behaviour, and whether your policies match what buyers see at checkout.